Terms of Service

Last updated: 2026-02-04

These Terms of Service (“Terms”) govern your access to and use of Alqesoft’s websites and software services (the “Service”). By creating an account or using the Service, you agree to these Terms.

1. Definitions

“Customer” means the organization or individual that creates a tenant account.

“Users” means individuals authorized to access the tenant account.

“Customer Data” means data and content submitted to the Service by or for Customer (e.g., invoices, payments, client records).

“Plans” means subscription tiers and limits described on the Billing pages.

2. Accounts & access

  • • You must provide accurate registration information and keep it up to date.
  • • You are responsible for all activity under your account, including actions taken by Users you invite.
  • • Tenant administrators are responsible for managing access, permissions, and security within their tenant.
  • • You must promptly notify us if you suspect unauthorized access.

3. Subscriptions, billing & trials

3.1 Plans and limits

Plans may include limits (for example, number of users, customers, or invoices per month). Limits may be enforced by the Service.

3.2 Billing cycle, taxes, and payments

Paid Plans are billed in advance on a monthly or yearly cycle (as applicable). You agree to pay all fees and applicable taxes. Payments may be processed by third-party payment providers.

3.3 Trials

If a Plan includes a trial, trial length and eligibility may be displayed during signup or on the Billing pages. We may modify or end trials to prevent abuse.

3.4 Changes, downgrades, and refunds

You can upgrade or downgrade Plans based on what the Service supports. Some changes may affect features and limits immediately. Unless required by law, fees are non-refundable. If we choose to provide credits or prorations, that is at our discretion.

4. Acceptable use

You agree not to:

  • • Use the Service for unlawful, harmful, or fraudulent activities
  • • Attempt to bypass authentication, authorization, usage limits, or tenant isolation
  • • Interfere with or disrupt the Service (e.g., malware, denial-of-service, automated scraping without permission)
  • • Reverse engineer or attempt to extract source code except to the extent permitted by law
  • • Upload content that infringes rights or violates privacy

We may suspend or restrict access if we reasonably believe your use threatens the Service, other customers, or security.

5. Customer Data

5.1 Ownership

As between you and Alqesoft, you own your Customer Data.

5.2 Our permission to host and process

You grant us permission to host, store, transmit, and process Customer Data only to provide, secure, and improve the Service.

5.3 Privacy

Our handling of personal information is described in the Privacy Policy.

6. Availability & support

We aim to keep the Service reliable, but it may be unavailable from time to time (for example, due to maintenance, updates, or factors outside our control). We may change or discontinue features as we improve the product.

Support is provided through channels we make available (for example, email support). Response times may vary by Plan.

7. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees (for paid Plans), or if required for security/legal reasons.

After termination, your access to the Service will stop, and we may delete Customer Data after a reasonable period consistent with our retention practices.

9. Contact

Questions about these Terms? Email support@alqesoft.com or use the Contact page.