Privacy Policy

Last updated: 2026-02-04

This Privacy Policy explains how Alqesoft (“we”, “us”, “our”) collects, uses, shares, and protects information when you use our websites, apps, and services (the “Service”). It also explains your choices and rights.

1. Scope

This Policy applies to the Service, including the marketing website and logged-in application. It does not apply to third-party websites or services you may access through integrations.

If you use the Service on behalf of a company or other organization (“Customer”), that Customer controls who can access the tenant account and what data is entered. Tenant administrators can add/remove users and manage permissions.

2. Information we collect

2.1 Account and profile information

  • • Name, email address, phone number (optional), password (stored as a secure hash)
  • • Company/tenant details such as business name, address, and settings you configure
  • • User roles, permissions, invitation status, and audit-related activity

2.2 Customer Data you upload or create

The Service is an accounting/business workflow system. You (and your users) may enter business records such as:

  • • Clients/customers and contacts
  • • Invoices, credit notes, quotations, and shared document links
  • • Payments, bank accounts, reconciliation data, transfers, petty cash
  • • Journal entries, ledgers, chart of accounts, taxes, and reports

“Customer Data” may include personal information about your customers/suppliers if you choose to store it.

2.3 Usage, device, and log information

  • • Device and browser information (e.g., browser type, OS, language, approximate location)
  • • IP address, authentication events, and security logs
  • • System diagnostics, performance metrics, and error logs

We use logs primarily for security, troubleshooting, abuse prevention, and to improve reliability.

2.4 Cookies and similar technologies

We use cookies and similar technologies for login sessions, security, preferences, and analytics. You can control cookies through your browser settings. Some cookies are required to provide the Service.

2.5 Payment information

If you subscribe to a paid plan, payments may be processed by third-party payment providers. We generally receive confirmation details (e.g., payment status, amount, and a transaction reference) and do not store full card numbers.

3. How we use information

We use information to:

  • • Provide the Service (create accounts, authenticate users, process actions, generate documents and reports)
  • • Maintain security (detect fraud/abuse, enforce permissions, protect tenant isolation, investigate incidents)
  • • Operate and improve reliability (monitor uptime, debug errors, optimize performance)
  • • Provide support and onboarding (respond to inquiries, help configure settings)
  • • Communicate service-related updates (billing, security notices, feature changes)

4. How we share information

We do not sell your Customer Data. We may share information in these cases:

  • • Service providers: hosting, storage, email delivery, monitoring, and payment processing vendors that help us run the Service
  • • Compliance and legal: if required by law, legal process, or to protect rights and safety
  • • Business changes: in a merger, acquisition, or sale of assets, subject to confidentiality protections
  • • With your direction: when you enable integrations or share links/documents

When we use vendors (“processors”), we expect them to protect information and use it only to provide services to us.

5. Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No system is 100% secure, so we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for controlling user access within your tenant.

For security overview, see our Security page.

6. Retention

We keep information as long as needed to provide the Service, meet legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods can vary based on the type of data and your configuration.

If you close your account, we may retain limited information (such as logs and billing records) for compliance, security, and legitimate business purposes.

7. Your rights & choices

Depending on your location and applicable law, you may be able to:

  • • Access, correct, or update your information
  • • Request deletion of your information (subject to legal/contractual limits)
  • • Export certain information (where available)
  • • Object to or restrict certain processing

If you use the Service through a company account, your administrator may be able to access and manage your account and data. You can also contact us directly for help.

8. Contact

Questions about privacy or a request related to your data? Email support@alqesoft.com or use the Contact page.

We may update this Policy from time to time. If changes are material, we will take reasonable steps to notify you.